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Frequently Asked Questions

Here's some other things you might want to know 🧠

Why use Scribenote?

Scribenote is the only veterinary software that is intensely focused on making the problem of burdensome documentation go away.

You don't have to choose between being home for dinner and getting your documentation done. You can have your SOAPs done automatically by Scribenote before you even leave the exam room. Then all you need to do is review them, perhaps while you're enjoying a nice relaxing bath at home with a glass of wine in hand... you might even make it a bubble bath with all those SOAPs you knock out 🛁
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Can I record full consultations with Scribenote? 📼

Yes! Our Appointments feature allows you to record your entire appointment with a patient. Just make sure you ask consent from the client before recording!

Your appointment recording will then be automatically converted into a SOAP note.

What are the legal/privacy implications of recording appointments? 📜

We've spent a lot of time (and money) trying to ensure we got legal, privacy, and security right.

The most important thing when it comes to recording clinical conversations is that you must get the informed consent of your client before recording the appointment audio. This responsibility is further explained in our Terms of Service. If your client does not consent, you must not record.

Your clients are also welcome to engage us any time if they have any questions or concerns, but to be clear, we have no direct relationship with your customers. Any information that we collect on our customer's behalf (you ☺️) is subject to the privacy policies of those customers, which we do not control.

For more information, please read our Privacy Policy and Terms of Service. You should also direct your customers to these resources.

Do I need a microphone? 🎙

Well... Sometimes.

You can record your appointments on the Scribenote web, iOS, or Android app. With most modern devices, the audio quality should be great enough to listen back to anytime.

Are there time limits for Scribenote audio recordings? ⏳

Nope! There are no time limits for audio recordings made with Scribenote. This means that any time you press record and stop the entire conversation captured will appear in your transcript and only relevant appointment information will appear in your SOAP note. With that being said, longer appointment recordings may take a couple seconds longer to process into a SOAP note.

Will small talk and excess chit chat in my appointments be captured in the final SOAP note? 💬

Nope! Scribenote will eliminate small talk and non-clinically-relevant information from the clients SOAP note automatically. When the final SOAP note is ready for viewing, the conversation will only reflect the relevant information shared between the client’s owner, vet or any vet assistants in the exam room. If you are curious to see what was said during the appointment, the full transcript is available to view when you edit the SOAP.

Can you edit SOAP notes that have been automatically created? ✏️

Yes! You can always manually add, delete and edit text within your SOAP notes.

Does Scribenote integrate with any EMR/PIMS? 🤝

Currently, Scribenote does not integrate with any EMR/PIMS software. With time and commitment from super users like you, we will be able to make this a possibility in the near future! 🦸

Is Scribenote an EMR ? Do I need to switch from my EMR? 🖥

Yes... and no. Scribenote is an EMR in that it allows you to manage your patient's medical records, however Scribenote does not have the typical range of full EMR functionality such as billing, inventory, scheduling, etc.

Many of our customers use Scribenote as their only EMR because they do not need those extended functionalities, and are simply looking for an affordable and delightful documentation system. However, many also use Scribenote alongside their existing EMR because they love our effortless documentation workflows.

We've made it easy to integrate Scribenote into your daily documentation workflow, no matter which EMR you use. SOAP notes made in Scribenote can be exported into a neat n' tidy PDF document, which can then be imported or attached to the patient records in your EMR of choice. You can do this yourself or you could send your notes in one click to an assistant who can then attach them for you. We've even added auto exporting emails - if you need to regularly send your notes to an assistant, every SOAP you make can be automatically sent off to that assistant without you even needing to think about it.

Though this isn't a direct integration into EMRs, it was the most balanced approach we could think of to allow Scribenote to be used with any EMR while we are still brand new and have a really small team. We'd like to get to direct integration over time!

Does Scribenote have billing/invoicing/scheduling features? 🧾

In short, no.

Our intention with Scribenote is to provide an effortless documentation platform that works really well. Instead of having 100's of features that sort of work or are difficult to figure out, we chose to do one thing — SOAP notes — really well. As a small, early-stage independent team, we can only work on so much at once.

That's not to say that one day we won't have these features, but we want to make sure they'll save you time and effort instead of being clunky and hard to use... and that takes time! So, please bear with us. 🐻

Do I have to record my Summaries or Appointments in S,O,A,P order? 🧠

Nope. Scribenote is very good at piecing together what goes where! 💡 Our software is smart enough to go sentence by sentence and recognize what type of data it is. Ie. If you were talking about an objective finding like temperature, you will not find that in your subjective section.

Scribenote was created with the intention being absolutely effortless, and relieving much of the mental burden of documentation. You don't have to struggle to remember things in a particular order, just state the information as it comes to you naturally!

What are the system requirements to run Scribenote? 💾

Scribenote is cloud-based, meaning you don't need to install any software on your computer. You can run Scribenote on a computer, tablet, or phone via Scribenote’s website, iOS, or Android app. You can record your appointments without the internet and once connection is established, the transcript can be uploaded and then your SOAP note can be completed.

Do you have an offline mode? ⛺️

Not quite. However, if you're using recordings on Scribenote mobile app, your recordings will be saved regardless if you have an internet connection or not. When you re-connect to the internet, you'll be able to sync your recordings to our online servers and work on your notes from anywhere!

Have more questions? Give us a shout 📣

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